Frequently Asked Questions

How do I contact soundscape?

You can send us an email at [email protected] or contact us by phone through +31 618 837 497. For more contact information please visit the About Us page.

I’ve never played an instrument before, can I play a Soundscape instrument?

All of the SoundScape instruments are easy to learn, and therefore suited for beginners. All instruments come with extensive instructions too, so that everybody is able to learn how to play them.

We aim to provide instruments that are easy to learn, and allow you to get a good sound relatively quickly. Still, our instruments provide enough opportunity to develop yourself musically, and they allow you to continue to improve on them and get more creative in your playing.

Are Soundscape instruments concert tuned?

All of our instruments are concert tuned (also known as concert pitched) at A = 440hz. This means that our instruments correspond with and can be played together with all other instruments in common tuning, such as a piano.

Some of our instruments are tuned to a certain key. For example, most of our ocarinas are tuned to the key of C. Other instruments are available in various keys, for example our Native American flutes are available in the key of A, G or F#.

Tuning and intonation is very important to us and we have dedicated much time and resources to get these factors as accurate as possible. We aim to provide instruments with a correct balance between sound quality, tuning and intonation for the best price.

What are the payment options?

It is possible to pay by Paypal, Credit Card (VISA and MasterCard), Pre Transfer (bank transfer), Ideal, Bancontact/Mistercash or by paying in cash at our store in Wormerveer, The Netherlands.

For all questions regarding shipping

Please check out our Shipping Information page.

Other Questions

Please do not hestitate to ask any question, whether it is about our service or about a specific question related to an instrument. You can contact us at [email protected]. We will get back to you as quickly as possible!